Our Rating and Review World

Customer feedback isn't a new phenomenon. Years ago, businesses would ask customers to leave feedback about their products or services. Today, the Internet has taken customer feedback to a whole new level. Public ratings and reviews have become part of the consumer's new normal. It seems ubiquitous for shoppers to "look up a rating" and "read the reviews" about a product or service before making a purchase decision. This circumstance comes with some challenges for mental health providers.